Assist
60% of your Tier 1 tickets auto resolved
60% of your Tier 1 tickets auto resolved
Conversational AI agent that resolves end user IT requests autonomously.
Autonomous resolution
Tickets are diagnosed, acted on, and closed end-to-end without a technician in the loop.
Autonomous resolution
Tickets are diagnosed, acted on, and closed end-to-end without a technician in the loop.
Autonomous resolution
Tickets are diagnosed, acted on, and closed end-to-end without a technician in the loop.
Lower ticket volume
Repetitive, routine tickets are handled by the AI agent, freeing technicians for work that actually requires them.
Lower ticket volume
Repetitive, routine tickets are handled by the AI agent, freeing technicians for work that actually requires them.
Lower ticket volume
Repetitive, routine tickets are handled by the AI agent, freeing technicians for work that actually requires them.
Reduced support cost
Fewer human-touched tickets translate directly into lower help-desk operating expense.
Reduced support cost
Fewer human-touched tickets translate directly into lower help-desk operating expense.
Reduced support cost
Fewer human-touched tickets translate directly into lower help-desk operating expense.
Demo video
Security guardrails
Intent
Blocks anything out of scope, including prompt injection
Intent
Blocks anything out of scope, including prompt injection
Intent
Blocks anything out of scope, including prompt injection
Plan
Validates the plan: logic, allowed tools, risk, and prerequisites
Plan
Validates the plan: logic, allowed tools, risk, and prerequisites
Plan
Validates the plan: logic, allowed tools, risk, and prerequisites
Policy
Enforces organizational policy based on device context
Policy
Enforces organizational policy based on device context
Policy
Enforces organizational policy based on device context
Execution
Preview, consent, least privilege, and an audit entry for every step
Execution
Preview, consent, least privilege, and an audit entry for every step
Execution
Preview, consent, least privilege, and an audit entry for every step
Features
Tier 1 ticket resolution
Resolve computer and cloud IT issues autonomously.
Tier 1 ticket resolution
Resolve computer and cloud IT issues autonomously.
Tier 1 ticket resolution
Resolve computer and cloud IT issues autonomously.
Proactive triggers
Catch and resolve issues before anyone reports them.
Proactive triggers
Catch and resolve issues before anyone reports them.
Proactive triggers
Catch and resolve issues before anyone reports them.
Access requests
Grant just-in-time access with approvals and automatic expiry.
Access requests
Grant just-in-time access with approvals and automatic expiry.
Access requests
Grant just-in-time access with approvals and automatic expiry.
Knowledgebase answers
Auto reply with knowledge from internal databases.
Knowledgebase answers
Auto reply with knowledge from internal databases.
Knowledgebase answers
Auto reply with knowledge from internal databases.
Ticket triage + diagnostics
Auto-categorize and route requests with the device evidence attached.
Ticket triage + diagnostics
Auto-categorize and route requests with the device evidence attached.
Ticket triage + diagnostics
Auto-categorize and route requests with the device evidence attached.
Device + cloud integrations
Connect cloud tools and take actions directly on endpoints.
Device + cloud integrations
Connect cloud tools and take actions directly on endpoints.
Device + cloud integrations
Connect cloud tools and take actions directly on endpoints.
Built-in + custom skills
Use built-in or create your own skills in plain English.
Built-in + custom skills
Use built-in or create your own skills in plain English.
Built-in + custom skills
Use built-in or create your own skills in plain English.
Cloud audit trail
Audit every step and every action.
Cloud audit trail
Audit every step and every action.
Cloud audit trail
Audit every step and every action.
Slack and Teams
Ask for IT support right from Slack or Teams.
Slack and Teams
Ask for IT support right from Slack or Teams.
Slack and Teams
Ask for IT support right from Slack or Teams.
AI agents that actually fix IT issues
Reasoned, governed, and fully audited.
AI agents that actually fix IT issues
Reasoned, governed, and fully audited.
AI agents that actually fix IT issues
Reasoned, governed, and fully audited.