IT support reimagined
IT teams spend their days on work a machine could do. idemeum’s agents resolve issues, diagnose what they can’t fix, and automate IT workflows, from the laptop to the cloud.
Our story
idemeum started in 2021, joined Y Combinator’s S21 batch, and initially focused on endpoint security. Our first product, Endpoint Control, helps IT and security teams remove admin rights and control what runs on their devices. As we worked with those teams, we kept seeing the same thing: skilled people buried in routine IT work, such as password resets, device problems, and onboarding checklists.
As AI moved to the forefront of everyday technology, it became clear that AI could finally do that work. However, most AI tools were simply answering questions and making suggestions. We wanted agents that could reason about issues, fix things on their own, and act safely, so that IT teams would trust them on every laptop and in every cloud system.
Our mission
Our vision
Pre-seed
Agents
What we believe in
Principles that dictate how we think, behave, and make decisions.
Simplicity
Simple products beat everything, as simplicity is a reflection of deep thinking.
Speed
We prioritize speed and have a strong sense of urgency. With AI tools, we ought to move even faster.
Action
As builders, we always take initiative and default to action.
Low ego
It’s OK to say “I don’t know.” It’s OK to ask for help. We are all human.
Backed by
We are fortunate to work with some of the best investors in the world.
- Y Combinator
Soma Capital- Script Capital
Global Founders Capital- 8-Bit Capital
See idemeum fix your most common tickets
Bring your top five ticket types, and we’ll show how Assist or Automate can resolve them.