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IT workflow automation: Routine IT work runs without a ticket

Automate runs onboarding, offboarding, and routine IT work when your HR system, a schedule, or a webhook triggers it.

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What is IT workflow automation?

IT workflow automation runs routine IT work without a ticket. An HR event, a schedule, or a webhook starts each workflow, and Automate runs it. Each workflow is a skill written in plain English, and it uses only the tools the skill lists.

  • Hands-off

    Workflows start as soon as a webhook or schedule fires, with no one kicking them off.

  • Lower support cost

    Hours of manual onboarding and access‑review work come off your team.

  • Any trigger

    HR events, approved tickets, webhooks from any tool, and schedules start workflows.

  • Catalog skills

    Start from catalog skills for onboarding and offboarding, or write your own without code.

  • Any cloud IT workflow

    From onboarding to access reviews to vendor requests, Automate runs the cloud IT work your team repeats every week.

Workflows that run themselves

Automate runs each one end-to-end across your cloud tools, as soon as your systems trigger it.

  • Onboarding

  • Offboarding

  • Role changes

  • Access reviews

  • License cleanup

  • Laptop requests

  • Vendor requests

  • Scheduled jobs

  • Approved tickets

Workflows written in plain English

Each workflow is a skill you write in plain English. Start from a catalog skill, or write your own without code.

  • Catalog skills for onboarding and offboarding
  • Written steps, not scripts
  • Limited to the tools each skill lists

Works with your IT stack

Workflows run in your identity, device, and SaaS tools, and start from your HR system, your ITSM, or any tool that sends a webhook.

Browse all integrations
  • HaloPSA
  • ConnectWise PSA
  • NinjaOne
  • Atera
  • Microsoft Intune
  • Jamf Pro
  • Okta
  • Microsoft Entra ID

Start with triage. Grow from there.

Triage tickets first, then let AI resolve, prevent, and automate the rest.

  1. 01AI ticket triageAutomate
  2. 02AI ticket resolutionAutomate
  3. 03Self-service IT supportAssist
  4. 04You are here
    IT workflow automationAutomate

Stop running the same IT work by hand

See Automate run your onboarding, offboarding, and access reviews, started by the tools you already use.

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