AI agents for IT
Triage, resolve, and automate the routine side of IT with AI.
Trusted by IT teams
Service desks overflow with routine work
Four kinds of work fill your team’s day, and most of it doesn’t need a person.
Ticket intake
Every ticket starts with gathering context.
Ticket volume
The same resets and fixes arrive every day.
Employee downtime
Employees wait on IT for simple fixes.
Manual IT processes
Onboarding, offboarding are manual checklists.
AI that gets work done
Automate runs what your systems trigger, and Assist fixes what employees ask for.
Automate
Cloud AI agent that triages and resolves tickets in your ITSM, and runs routine IT work when your systems trigger it.
Assist
Conversational AI agent that fixes employee IT issues on the laptop and in the cloud.
Start with triage. Grow from there.
Triage tickets first, then let AI resolve, prevent, and automate the rest.
- 01
AI ticket triage
Every ticket arrives ready to work.
Automate - 02
AI ticket resolution
Routine tickets resolved without an IT admin.
Automate - 03
Self-service IT support
Employee issues fixed, before they become tickets.
Assist - 04
IT workflow automation
Routine IT work runs without a ticket.
Automate
Less work reaches your IT admins
Everything you need to run IT with AI
AI agents fix employee problems, provision access, and onboard new hires on their own.
Endpoint repair
Fix VPN, Wi-Fi, disk, printer, and app problems right on the employee's computer.
Cloud repair
Resolve issues in Okta, Entra, Intune, and your other cloud systems, without a ticket.
Triage and diagnostics
When a fix needs a person, IT gets the diagnosis, the steps tried, and a screen recording.
Proactive triggers
Spot issues like a full disk or an expiring certificate, and offer a fix before anyone asks.
Access requests
Employees ask for apps, groups, or licenses, and get access as soon as it's approved.
Knowledge base answers
Answer policy and how-to questions from your knowledge sources, with citations.
Workflow automation
Run onboarding, license cleanup, and other routine IT work end-to-end, across your cloud systems.
Chat integrations
Integrations with Chat platforms like Slack and Teams.
Guardrails and audit
Only code-reviewed tools run, and every change is approved, checked and recorded.
Connects to any tool with an API
Your ITSM, identity, and device tools are built in. Anything else connects through its API.
Least privilege on every computer
Endpoint Control removes admin rights, blocks unapproved apps, and grants admin access just in time.
Learn more about Endpoint ControlFewer tickets, more strategic work
We started using Idemeum to handle PAM for our Macs, and it's been a huge help. It drastically cut down on the daily tickets we'd get for app installs and updates. The JIT access is a great security bonus, too.
We did extensive research on other solutions before we decided to go with Idemeum, and we couldn't be any happier with our choice. Excellent product + outstanding support.
Just to chip in on this, I have been using idemeum for around 6 months now, the value they provide is amazing... it just WORKS... I believe its honestly one of those SaaS providers that you wish you got into early, only you can this time...
We use idemeum. We began using them for JIT accounts and grew in to using it for elevation. There is no chance we would be able support our Mac users (setup as standard users) without having idemeum in place.
We just had a demo of Idemeum and was super impressed. We’re a heavy Mac shop, so AutoElevate is a no go. We are likely going to start rolling out their PAM solution here soon, but was also impressed with the JIT admin solution.
Once we signed, THEIR SUPPORT is what makes us loyal. Seriously, their support is amazing.
Clear the routine off your service desk
Show us your most common tickets, and we’ll show what Automate and Assist take off your team’s plate.