AI agents for IT
Triage, resolve, and automate the routine side of IT with AI.
Trusted by IT teams
We take routine IT off your team’s plate
Let AI handle the first diagnosis, repeat tickets, and IT busywork.
Triage tickets
Summarize, categorize, and enrich IT tickets.
Resolve issues
Fix IT issues automatically, on the laptop and in the cloud.
Automate workflows
Run routine IT workflows across your cloud apps.
Ask Assist, trigger Automate
Assist fixes what employees ask for, and Automate runs what your systems trigger.
Assist
Automate
Everything you need to run IT with AI
AI agents fix employee problems, provision access, and onboard new hires on their own.
Endpoint repair
Fix VPN, Wi-Fi, disk, printer, and app problems right on the employee's computer.
Cloud repair
Resolve issues in Okta, Entra, Intune, and your other cloud systems, without a ticket.
Triage and diagnostics
When a fix needs a person, IT gets the diagnosis, the steps tried, and a screen recording.
Proactive triggers
Spot issues like a full disk or an expiring certificate, and offer a fix before anyone asks.
Access requests
Employees ask for apps, groups, or licenses, and get access as soon as it's approved.
Knowledge base answers
Answer policy and how-to questions from your knowledge sources, with citations.
Workflow automation
Run onboarding, license cleanup, and other routine IT work end-to-end, across your cloud systems.
Chat integrations
Integrations with Chat platforms like Slack and Teams.
Guardrails and audit
Only code-reviewed tools run, and every change is approved, checked and recorded.
Plugs into your technology stack
If a tool has an API, idemeum can integrate with it.
Secure endpoints your agents work on
While Assist and Automate handle routine IT, Endpoint Control removes admin rights and blocks unapproved apps on every computer.
Learn more about Endpoint ControlWhy companies use idemeum
We did extensive research on other solutions before we decided to go with Idemeum, and we couldn't be any happier with our choice. Excellent product + outstanding support.
Just to chip in on this, I have been using idemeum for around 6 months now, the value they provide is amazing... it just WORKS... I believe its honestly one of those SaaS providers that you wish you got into early, only you can this time...
We started using Idemeum to handle PAM for our Macs, and it's been a huge help. It drastically cut down on the daily tickets we'd get for app installs and updates. The JIT access is a great security bonus, too.
We use idemeum. We began using them for JIT accounts and grew in to using it for elevation. There is no chance we would be able support our Mac users (setup as standard users) without having idemeum in place.
We just had a demo of Idemeum and was super impressed. We’re a heavy Mac shop, so AutoElevate is a no go. We are likely going to start rolling out their PAM solution here soon, but was also impressed with the JIT admin solution.
Once we signed, THEIR SUPPORT is what makes us loyal. Seriously, their support is amazing.
See idemeum fix your most common tickets
Bring your top five ticket types, and we’ll show how Assist or Automate can resolve them.