AI that fixes IT issues
from laptop to cloud
Resolve IT issues end-to-end. If a tool has an API, idemeum can safely act on it.
Let me know how I can help with any of your IT requests.
Trusted by IT teams
We exist to automate routine IT
Let AI handle the repeat tickets, first diagnosis, and the busywork.
Auto-resolve L1 tickets
Fix device and cloud problems in minutes, with the employee's approval and no ticket queue.
Auto-diagnose escalations
Escalations reach IT already diagnosed, with the steps tried and a screen recording.
Automate IT workflows
Run onboarding, access, and other routine IT work end-to-end, across your cloud systems.
Meet AI agents for IT
Assist fixes what employees ask for, and Automate runs what your systems trigger.
Assist
The AI agent employees ask for IT help, fixing problems on their computer and in the cloud.
Automate
Everything you need to run IT with AI
Fix user problems, provision access, onboard employees — done autonomously with AI agents.
Endpoint repair
Fix VPN, Wi-Fi, disk, printer, and app problems right on the employee's computer.
Cloud repair
Resolve issues in Okta, Entra, Intune, and your other cloud systems, without a ticket.
Triage and diagnostics
When a fix needs a person, IT gets the diagnosis, the steps tried, and a screen recording.
Proactive triggers
Spot issues like a full disk or expiring certificate, and offer a fix before anyone asks.
Access requests
Employees ask for apps, groups, or licenses, and get access as soon as it's approved.
Knowledgebase answers
Answer policy and how-to questions from your knowledge sources, with citations.
Workflow automation
Run onboarding, license cleanup, and other routine IT work end-to-end, across your cloud systems.
Chat integrations
Integrations with Chat platforms like Slack and Teams.
Guardrails and audit
Only code-reviewed tools run, and every change is approved, checked and recorded.
Unify Endpoint Control
Remove admin rights and unapproved apps without slowing anyone down. Employees get admin access just in time, for one app at a time, and only approved software can run.
- Application Allowlisting
- Endpoint Privilege Management
- Just-in-time Admin Access
Customer feedback
We did extensive research on other solutions before we decided to go with Idemeum, and we couldn't be any happier with our choice. Excellent product + outstanding support.
Just to chip in on this, I have been using idemeum for around 6 months now, the value they provide is amazing... it just WORKS... I believe its honestly one of those SaaS providers that you wish you got into early, only you can this time...
We started using Idemeum to handle PAM for our Macs, and it's been a huge help. It drastically cut down on the daily tickets we'd get for app installs and updates. The JIT access is a great security bonus, too.
We use idemeum. We began using them for JIT accounts and grew in to using it for elevation. There is no chance we would be able support our Mac users (setup as standard users) without having idemeum in place.
We just had a demo of Idemeum and was super impressed. We’re a heavy Mac shop, so AutoElevate is a no go. We are likely going to start rolling out their PAM solution here soon, but was also impressed with the JIT admin solution.
Once we signed, THEIR SUPPORT is what makes us loyal. Seriously, their support is amazing.
See it fix your most common tickets
Bring your top five ticket types, and we'll show how Assist or Automate can resolve them.