AI support agent
AI agent that resolves IT tickets
AI agent that resolves IT tickets
Resolves IT issues autonomously — triaging, investigating, and taking action from the cloud down to the endpoint.
Demo - AI support agent
See how idemeum agent autonomously resolves L1 IT support tickets. It installs with one simple command, triages and investigates issues, and takes action on the endpoint. The agent is LLM-powered, but stays within deterministic, expert-defined playbooks. What's more, every action is governed and audited in the cloud.
Demo - AI support agent
See how idemeum agent autonomously resolves L1 IT support tickets. It installs with one simple command, triages and investigates issues, and takes action on the endpoint. The agent is LLM-powered, but stays within deterministic, expert-defined playbooks. What's more, every action is governed and audited in the cloud.
Demo - AI support agent
See how idemeum agent autonomously resolves L1 IT support tickets. It installs with one simple command, triages and investigates issues, and takes action on the endpoint. The agent is LLM-powered, but stays within deterministic, expert-defined playbooks. What's more, every action is governed and audited in the cloud.
Features
AI agent features
Triage, investigate, take actions.
Triage, investigate, take actions.
Pre-built or custom skills
AI support agent comes packed with common endpoint troubleshooting skills - slow computers, VPN issues, connectivity problems and more. Leverage skills from idemeum library or use your own.
Pre-built endpoint troubleshooting skills
Flexibility to edit skills or upload your own
Pre-built or custom skills
AI support agent comes packed with common endpoint troubleshooting skills - slow computers, VPN issues, connectivity problems and more. Leverage skills from idemeum library or use your own.
Pre-built endpoint troubleshooting skills
Flexibility to edit skills or upload your own
Pre-built or custom skills
AI support agent comes packed with common endpoint troubleshooting skills - slow computers, VPN issues, connectivity problems and more. Leverage skills from idemeum library or use your own.
Pre-built endpoint troubleshooting skills
Flexibility to edit skills or upload your own
Enterprise grade controls
A security gate screens every request for prompt injection and sensitive targets. A plan-then-execute architecture locks the agent to a validated plan, checked by a reasoning guard against permitted tools, risk thresholds, and prerequisites. Administrators define the boundaries per skill, and an execution guard enforces them at runtime.
Security, reasoning, and execution guards
Granular access control for AI agent actions
Deterministic execution
Enterprise grade controls
A security gate screens every request for prompt injection and sensitive targets. A plan-then-execute architecture locks the agent to a validated plan, checked by a reasoning guard against permitted tools, risk thresholds, and prerequisites. Administrators define the boundaries per skill, and an execution guard enforces them at runtime.
Security, reasoning, and execution guards
Granular access control for AI agent actions
Deterministic execution
Enterprise grade controls
A security gate screens every request for prompt injection and sensitive targets. A plan-then-execute architecture locks the agent to a validated plan, checked by a reasoning guard against permitted tools, risk thresholds, and prerequisites. Administrators define the boundaries per skill, and an execution guard enforces them at runtime.
Security, reasoning, and execution guards
Granular access control for AI agent actions
Deterministic execution
Integrations you already use
Deployment tools, ticketing systems, and more.
Deployment tools, ticketing systems, and more.
Connect your tools
Works with the tools your team already uses.
Tickets resolved at
machine speed
Tickets resolved at
machine speed
Diagnose, resolve, close.