AI triage agent
AI agent that triages IT tickets
AI agent that triages IT tickets
Issues the agent can't fix autonomously are diagnosed, categorized, and routed to the right team, all without human touch.
Wrong queue
Free-text requests are routed on judgment calls. Each misroute adds days of handoffs before the right team even sees it.
Wrong queue
Free-text requests are routed on judgment calls. Each misroute adds days of handoffs before the right team even sees it.
Wrong queue
Free-text requests are routed on judgment calls. Each misroute adds days of handoffs before the right team even sees it.
L1 team burnout
Reading, categorizing, and prioritizing tickets is manual, repetitive work. Your most constrained people spend their day labeling instead of resolving.
L1 team burnout
Reading, categorizing, and prioritizing tickets is manual, repetitive work. Your most constrained people spend their day labeling instead of resolving.
L1 team burnout
Reading, categorizing, and prioritizing tickets is manual, repetitive work. Your most constrained people spend their day labeling instead of resolving.
Empty tickets
A ticket is just words: no device state, no diagnostics. The investigation starts from zero, hours or days after the problem happened.
Empty tickets
A ticket is just words: no device state, no diagnostics. The investigation starts from zero, hours or days after the problem happened.
Empty tickets
A ticket is just words: no device state, no diagnostics. The investigation starts from zero, hours or days after the problem happened.
Internals
How triage works
How triage works
From "something's broken" to a routed, evidence-rich ticket, automatically.
From "something's broken" to a routed, evidence-rich ticket, automatically.
Understand
Employees describe the problem in their own words. The agent works out the intent and asks follow up questions.
Understand
Employees describe the problem in their own words. The agent works out the intent and asks follow up questions.
Understand
Employees describe the problem in their own words. The agent works out the intent and asks follow up questions.
Collect
Agent can run read-only diagnostics and attach the real state of the machine: system health, network, device context.
Collect
Agent can run read-only diagnostics and attach the real state of the machine: system health, network, device context.
Collect
Agent can run read-only diagnostics and attach the real state of the machine: system health, network, device context.
Categorize
Category, urgency, affected system: all assigned from the taxonomy IT defines, never made up by the agent.
Categorize
Category, urgency, affected system: all assigned from the taxonomy IT defines, never made up by the agent.
Categorize
Category, urgency, affected system: all assigned from the taxonomy IT defines, never made up by the agent.
Route
Routed to the right queue, evidence attached, employee informed of what was found and what comes next.
Route
Routed to the right queue, evidence attached, employee informed of what was found and what comes next.
Route
Routed to the right queue, evidence attached, employee informed of what was found and what comes next.
Features
AI triage features
Integrations you already use
Deployment tools, ticketing systems, and more.
Deployment tools, ticketing systems, and more.
Connect your tools
Works with the tools your team already uses.
No ticket left behind
No ticket left behind
See how autonomous resolution and intelligent triage work together on the endpoint.