Endpoint Care
An IT engineer on every computer
An IT engineer on every computer
A user-facing AI agent that lives on computers and fixes IT issues on the device and in your cloud.
Autonomous resolution
Tickets are diagnosed, acted on, and closed end-to-end without a technician in the loop.
Autonomous resolution
Tickets are diagnosed, acted on, and closed end-to-end without a technician in the loop.
Autonomous resolution
Tickets are diagnosed, acted on, and closed end-to-end without a technician in the loop.
Lower ticket volume
Repetitive, routine tickets are handled by the AI agent, freeing technicians for work that actually requires them.
Lower ticket volume
Repetitive, routine tickets are handled by the AI agent, freeing technicians for work that actually requires them.
Lower ticket volume
Repetitive, routine tickets are handled by the AI agent, freeing technicians for work that actually requires them.
Reduced support cost
Fewer human-touched tickets translate directly into lower help-desk operating expense.
Reduced support cost
Fewer human-touched tickets translate directly into lower help-desk operating expense.
Reduced support cost
Fewer human-touched tickets translate directly into lower help-desk operating expense.
Demo video
Auto resolve 50% of IT tickets
Endpoint Care runs on each employee's computer, so it sees the real state of the machine and can act on it. User describes a problem in plain language, and the agent works out the cause and fixes it through code-reviewed tools. It reaches your cloud systems too, so one request gets resolved wherever the problem lives: a hung process, a full disk, a locked account.
Auto resolve 50% of IT tickets
Endpoint Care runs on each employee's computer, so it sees the real state of the machine and can act on it. User describes a problem in plain language, and the agent works out the cause and fixes it through code-reviewed tools. It reaches your cloud systems too, so one request gets resolved wherever the problem lives: a hung process, a full disk, a locked account.
Auto resolve 50% of IT tickets
Endpoint Care runs on each employee's computer, so it sees the real state of the machine and can act on it. User describes a problem in plain language, and the agent works out the cause and fixes it through code-reviewed tools. It reaches your cloud systems too, so one request gets resolved wherever the problem lives: a hung process, a full disk, a locked account.
Security guardrails
Intent
Blocks anything out of scope, including prompt injection
Intent
Blocks anything out of scope, including prompt injection
Intent
Blocks anything out of scope, including prompt injection
Plan
Validates the plan: logic, allowed tools, risk, and prerequisites
Plan
Validates the plan: logic, allowed tools, risk, and prerequisites
Plan
Validates the plan: logic, allowed tools, risk, and prerequisites
Policy
Enforces organizational policy based on device context
Policy
Enforces organizational policy based on device context
Policy
Enforces organizational policy based on device context
Execution
Preview, consent, least privilege, and an audit entry for every step
Execution
Preview, consent, least privilege, and an audit entry for every step
Execution
Preview, consent, least privilege, and an audit entry for every step
Skills and tools
Pre-built or custom skills
The agent ships with skills for both sides: slow computers, VPN drops, and connectivity on the device, plus password resets, account unlocks, and access requests in the cloud. Use the idemeum library, or write your own.
Library of built-in IT skills
Manual markdown skills
Skill builder with LLM generation
Pre-built or custom skills
The agent ships with skills for both sides: slow computers, VPN drops, and connectivity on the device, plus password resets, account unlocks, and access requests in the cloud. Use the idemeum library, or write your own.
Library of built-in IT skills
Manual markdown skills
Skill builder with LLM generation
Pre-built or custom skills
The agent ships with skills for both sides: slow computers, VPN drops, and connectivity on the device, plus password resets, account unlocks, and access requests in the cloud. Use the idemeum library, or write your own.
Library of built-in IT skills
Manual markdown skills
Skill builder with LLM generation
Features
Plain language
No forms, no categories. Just describe the problem.
Plain language
No forms, no categories. Just describe the problem.
Plain language
No forms, no categories. Just describe the problem.
Live diagnostics
Reads the real machine state to find the root cause.
Live diagnostics
Reads the real machine state to find the root cause.
Live diagnostics
Reads the real machine state to find the root cause.
Guardrails
Preview and approval before anything changes.
Guardrails
Preview and approval before anything changes.
Guardrails
Preview and approval before anything changes.
Endpoint and cloud
Fixes the device and the accounts behind it.
Endpoint and cloud
Fixes the device and the accounts behind it.
Endpoint and cloud
Fixes the device and the accounts behind it.
Proactive fixes
Catches issues before anyone reports them.
Proactive fixes
Catches issues before anyone reports them.
Proactive fixes
Catches issues before anyone reports them.
Triage flows
Auto-categorized and routed to the right team.
Triage flows
Auto-categorized and routed to the right team.
Triage flows
Auto-categorized and routed to the right team.
AI agents that actually fix IT issues
A real machine, a real problem, and no script.
AI agents that actually fix IT issues
A real machine, a real problem, and no script.
AI agents that actually fix IT issues
A real machine, a real problem, and no script.