Endpoint Care
The autonomous
endpoint help desk
The autonomous
endpoint help desk
AI agents that resolve endpoint tickets end-to-end.
Autonomous resolution
Tickets are diagnosed, acted on, and closed end-to-end without a technician in the loop.
Autonomous resolution
Tickets are diagnosed, acted on, and closed end-to-end without a technician in the loop.
Autonomous resolution
Tickets are diagnosed, acted on, and closed end-to-end without a technician in the loop.
Lower ticket volume
Repetitive, routine tickets are handled by the AI agent, freeing technicians for work that actually requires them.
Lower ticket volume
Repetitive, routine tickets are handled by the AI agent, freeing technicians for work that actually requires them.
Lower ticket volume
Repetitive, routine tickets are handled by the AI agent, freeing technicians for work that actually requires them.
Reduced support cost
Fewer human-touched tickets translates directly into lower help-desk operating expense.
Reduced support cost
Fewer human-touched tickets translates directly into lower help-desk operating expense.
Reduced support cost
Fewer human-touched tickets translates directly into lower help-desk operating expense.
Deterministic,
autonomous actions
Unlike chatbots, ticket routing, and "AI-assisted" support tools, idemeum Endpoint Care agent acts on tickets with deterministic actions.
TypeScript defined actions that execute deterministically
Control what actions are allowed with policy and risk engine
Safety with
guardrails layer
The guardrail architecture enforces safety at every stage of an agent request — from the moment a user submits a goal through tool execution. It is structured as four sequential guard layers plus two supporting steps each owning a distinct class of failure.
Skill router for semantic skill identification
Plan evaluator gate to detect invalid reasoning
Policy and obligation enforcement
Deterministic,
autonomous actions
Unlike chatbots, ticket routing, and "AI-assisted" support tools, idemeum Endpoint Care agent acts on tickets with deterministic actions.
TypeScript defined actions that execute deterministically
Control what actions are allowed with policy and risk engine
Safety with
guardrails layer
The guardrail architecture enforces safety at every stage of an agent request — from the moment a user submits a goal through tool execution. It is structured as four sequential guard layers plus two supporting steps each owning a distinct class of failure.
Skill router for semantic skill identification
Plan evaluator gate to detect invalid reasoning
Policy and obligation enforcement
Deterministic,
autonomous actions
Unlike chatbots, ticket routing, and "AI-assisted" support tools, idemeum Endpoint Care agent acts on tickets with deterministic actions.
TypeScript defined actions that execute deterministically
Control what actions are allowed with policy and risk engine
Safety with
guardrails layer
The guardrail architecture enforces safety at every stage of an agent request — from the moment a user submits a goal through tool execution. It is structured as four sequential guard layers plus two supporting steps each owning a distinct class of failure.
Skill router for semantic skill identification
Plan evaluator gate to detect invalid reasoning
Policy and obligation enforcement
Features
Auto resolve up to 50% of endpoint tickets before they reach a human.
Auditing
Audit trail of every AI agent interaction with a user
Auditing
Audit trail of every AI agent interaction with a user
Auditing
Audit trail of every AI agent interaction with a user
Native chat interface
Users can chat with AI agent natively on macOS and Windows
Native chat interface
Users can chat with AI agent natively on macOS and Windows
Native chat interface
Users can chat with AI agent natively on macOS and Windows
Bring your LLM
Use your LLM key to power agent reasoning
Bring your LLM
Use your LLM key to power agent reasoning
Bring your LLM
Use your LLM key to power agent reasoning
Triage package
Detailed ticket triage package for tickets in ITSM
Triage package
Detailed ticket triage package for tickets in ITSM
Triage package
Detailed ticket triage package for tickets in ITSM
One-click deployment
Mass deploy agent to workstations with a single deployment script
One-click deployment
Mass deploy agent to workstations with a single deployment script
One-click deployment
Mass deploy agent to workstations with a single deployment script
Custom skills
Leverage pre-packaged skills or tweak as you see fit
Custom skills
Leverage pre-packaged skills or tweak as you see fit
Custom skills
Leverage pre-packaged skills or tweak as you see fit
What would you do with
more time?
What would you do with
more time?
Cut ticket volume. Cut resolution time. Cut support costs.